Refund & Cancellation Policy

At Kick Off Nutritions, we take pride in offering premium gym health supplements, protein powders, pre-workouts, and wellness supplements. Because we handle nutritional and consumable items, product safety, hygiene, and storage integrity are our highest priorities. Consequently, we maintain a strict policy regarding cancellations, refunds, and exchanges.

1. Order Cancellations & Modifications

Once you place an order and payment is completed through our secure Razorpay gateway, the order is instantly pushed to our fulfillment warehouse for packing and dispatch. Therefore:

• No Cancellations: Orders cannot be cancelled after they have been processed or shipped.
• No Modifications: We cannot modify items, adjust flavors, change sizes, or combine orders once processing has started. Please double-check your cart contents before proceeding to checkout.

2. Shipping & Delivery Timeline

We utilize premium courier partners to dispatch supplements safely across India:

• Delivery Window: Orders are dispatched from our warehouse within 24–48 hours and typically reach customers within 3–4 working days across India.
• Address Responsibility: Customers must provide accurate shipping addresses and active phone numbers. Kick Off Nutritions is not liable for failed deliveries, returned packages, or courier delays due to incorrect details or unavailable recipients.

3. Damaged, Defective, or Incorrect Products

In the highly unlikely event that your package is damaged during transit, has a manufacturing defect, or if you receive the wrong product, we will facilitate a replacement. Please follow our verification guidelines:

• Reporting Window: You must report the issue to our customer support within 24 hours of delivery. Claims made after this window will not be eligible for review.
• Requirements: To process a claim, you must email Dysonbolt29@gmail.com with:
  1. Your Order ID.
  2. Clear photos of the courier box showing the outer package, shipping label, and the product seal.
  3. An continuous unboxing video showing the opening of the package and detailing the damage/defect.
• Resolution: Upon verification of your claim, we will dispatch a brand-new replacement product at no additional charge. Under no circumstances are cash or bank refunds processed.

4. Payment Failures

If payment fails during the checkout process but money is debited from your account, the amount is usually credited back to your original payment source automatically within 5–7 working days by Razorpay or your banking partner.